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Bremen Tourism - FAQ

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Answers to the most frequently asked questions about online tourism bookings.

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Questions about the booking process

We are the official tourism organisation for the Free Hanseatic City of Bremen and a Bremeninvest brand. We are the experts when it comes to Bremen! We're based in the city and really know what's going on. We'll be happy to answer any of your questions.
Our carefully selected range of tours, visits and attractions for tourists covers an enormous variety of things to do. As a one-stop shop, we can help you combine different products to create your very own experience. You can always rely on our team of Bremen experts.

You can book our trips, experiences and much more in one of these ways:


• By calling our advice and sales team
on: +49 421 30 800 10 or by sending us an e-mail: info@bremen-tourism.de
during these hours:
Monday to Friday 8.30am to 5pm
Saturday 9am to 12pm

• For group bookings: contact our group sales team at
Tel.: +49 421 30 800 59 or by sending us an e-mail: gruppen@bremen-tourism.de

• In the city, at our Bremen Tourist Information Office, Böttcherstraße 4 in the Haus des Glockenspiels.

Opening hours:

Monday to Friday 9am to 6pm
Saturday 9.30am to 5pm
Sunday 10am to 4pm

If you make your booking online, you'll receive an email confirmation from us when you complete the booking via the shopping cart.
We'll always send the e-mail confirmation to the e-mail address you provided when you made the booking. If you don't have an e-mail address, we'll also be happy to send you a confirmation by post.
For some experiences, you'll also be sent documents, either by e-mail or by post, when we receive your final payment. You'll find details about this in your booking confirmation.

If you have to cancel your trip, you will receive a refund of either some or all of the fees, depending on the travel insurance policy. The reasons for cancellation covered by the travel insurance are listed in the policy documents. We strongly recommend you take out travel insurance. Here you'll find more detailed information about travel insurance policies and options.

There are no standard discounts. However, you will find discount types in the different tickets offered for the packages.

You'll find our group tour offers here: This is where you can directly request the exact tour that you want, and specify the dates.
Our group bookings team will be happy to help you with your request.
Bremen Tourism Group Bookings Team
Email: gruppen@bremen-tourism.de
Tel: +49 421 30 800 59

Here you'll find an overview of the hotels you can book via Bremen Tourism.

You'll find our terms and conditions by clicking on Terms and Conditions and in the city tours catalogue.

Questions about payment methods

We offer a number of different payment methods:
• PayPal (only for online bookings)
• Credit card (Visa, Eurocard/Mastercard and American Express)
• Direct debit
• Invoice (for bookings up to 5 days before the start date. Not available for online bookings.)

Payments for experiences such as entrance fees or tickets for city trips and tours are due at the time of booking.

You can pay for group bookings by invoice and bank transfer.

The Hotel packages fee is payable at the hotel. A hotel might sometimes request your credit card details as security when you make a booking. However, the card will not be charged if you do not arrive or if you have to make a cancellation.

If you select Package deals with choice of hotel, Bremen Tourism acts as your travel agency. You can pay either by PayPal or credit card when you make your online booking. If you make your booking with our Sales & Advice team or our group bookings team, you can also pay by invoice.
You can then pay the full cost of your trip up to four weeks before arrival. No deposit required.
If there are less than four weeks between the date of your booking and your travel date, the full travel price is due at the time of booking.

We offer the following options for hotel bookings:

• If you make an online booking, you can pay at the hotel and present your credit card as security. The credit card details you provided when booking are for security purposes only and payment will only be taken in the event of no-show without cancellation. The hotel will accept payment in cash, by debit card/Maestro card or by credit card.
• For bookings made with our Sales & Advice team or with our group bookings team, not every hotel will ask you to present a credit card as security. The hotel will accept payment in cash, by debit card/Maestro card or by credit card.
• If you make a booking at the "Hot Deal" special rate, the specific cancellation conditions for this rate mean that payment is due at the time of booking. To make this booking, you will need a credit card, which we will charge directly.
You will be informed about this when you make the booking.

We use secure technologies to safeguard our users. You make your booking with us in a secure area. SSL encryption is used to prevent your data from being accessed by a third party. The encryption process converts the characters you enter into a code which can be sent securely over the internet.

You'll find our Terms and Conditions by clicking on Terms and Conditions and in the city tour catalogue.

Questions about the BremenCARD

Online, by telephone on +49 421 30 800 10 or in the city in our Bremen Tourist Information Office in Böttcherstraße 4. Many hotels also offer the BremenCARD at the reception desk.
The BremenCARD is issued to a named individual, which is why we need the name of a specific person when booking a BremenCARD.
BremenCARDs are not refundable.

Ordering a BremenCARD is subject to the following conditions:

1 day = 10,90 € * // 13,50 € **

2 days = 15,90 € * // 19,90 € **

3 days = 22,90 € * // 30,50 € **

4 days = 31,80 € * // 39,80 € **

* = one adult + max. 2 children

** = two adults + max. 2 children

In 2024 you can book the BremenCARD at the following conditions:

1 day = 11,50 € * // 13,90 € **
2 days = 16,50 € * // 20,90 € **
3 days = 23,90 € * // 31,50 € **
4 days = 32,50 € * // 40,50 € **

* = one adult + max. 2 children

** = two adults + max. 2 children

Travel for free on local buses and trains (bus, trams and regional trains in Bremen and Bremen Nord) and on the ferry across the Weser (Osterdeich - Café Sand).

It is valid on local public transport, from 6pm before the starting date on the card and up to 3am on the last day of validity.

In addition to travelling for free on the local public transport system (buses, trams and regional trains in Bremen and Bremen Nord) and by ferry across the Weser (Osterdeich - Café Sand), it includes discounts of up to 50% on guided tours, theatre tickets, museum admission, boat trips and much more. You'll find a list of all the discounts in this overview

The card is issued for specific dates and does not need to be validated before use.

The BremenCARD is issued to a named individual and is not transferable. It is only valid when accompanied by official identification. Recipients’ names must be provided when ordering the card.

Discounts are only applied to full-price admissions, not to prices that have already been reduced.

Questions about gift vouchers

Our Bremen experience vouchers can either be purchased online or from our advisory & sales team.

You can purchase experience vouchers with these values: €10, €15, €20, €25, €30, €40, €50, €75, €100, €150, €200, €250 or €500.

For an additional €5, we'll send the printed voucher to you by post. For an additional €10, we'll send you the printed voucher along with a Bremen travel guide and a packet of fruit gums.

You can use your voucher as payment for package trips with hotel selection, guided tours and experiences that are organised by Bremen Tourism.

Gezeichnete Skyline von Bremens prominentenen Gebäuden